Refund and Cancellation Policy

1. Quote-first model

Rightsignal sends a payment request only after reviewing the case and providing an individual scope, amount, currency, and expected timetable. Public package prices are estimates and do not create a charge.

2. Cancellation before work starts

If the client cancels after payment but before Rightsignal starts paid evidence review, notice preparation, monitoring setup, submission, or another agreed task, the client is eligible for a full refund of the service amount. Any deduction is made only where required by law or where a non-recoverable provider fee was clearly disclosed before payment.

3. Cancellation after work starts

The client may still request cancellation. Rightsignal will identify the work already completed and the remaining undelivered scope. Completed custom digital work is generally non-refundable; any refundable unused portion is calculated fairly from the written scope and documented work record.

4. Material delivery problem

If a deliverable materially differs from the agreed scope, the client should notify Rightsignal within 14 calendar days of delivery. Rightsignal will first offer an appropriate correction or re-performance. If that is impossible or does not resolve the material issue, Rightsignal will assess a full or partial refund as required by the agreement and applicable law.

5. No guaranteed platform outcome

Rightsignal sells investigation, evidence preparation, reporting, follow-up, monitoring, and case-management work. A platform, host, search engine, or other third party may reject, delay, reverse, or ignore a request. A third-party decision alone does not make completed Rightsignal work refundable.

6. Duplicate, incorrect, or unauthorized payment

Report a duplicate or incorrect amount promptly. Once verified, the duplicate or excess amount will be refunded. If a payment was not authorized by the account holder, contact the payment provider or card issuer immediately and also notify Rightsignal so the related order can be paused and investigated.

7. Monitoring plans

Monitoring is manually renewed unless the individual order explicitly enables recurring billing. A client may cancel future renewal at any time before the next billing date by emailing the payment contact. Cancellation stops future service periods; the current period remains subject to the completed-work rules above.

8. How to request cancellation or a refund

Email [email protected] with the subject Refund Request and include:

• the client name and email used for the order;
• case ID, invoice number, or payment reference;
• payment date, amount, and currency;
• the reason for the request and requested resolution.

Do not send a full card number, CVV, password, or private banking credentials.

9. Review and processing time

Rightsignal will acknowledge a complete request within two business days and normally provide a decision within seven business days. An approved refund is initiated promptly and normally within five business days after the decision. The bank or payment provider may require an additional 5-10 business days to post the refund.

10. Statutory rights

Nothing in this policy limits mandatory consumer rights that cannot lawfully be excluded. Where applicable law requires a different refund, cancellation, or processing rule, that mandatory rule prevails.

Merchant contact

Merchant details: Merchant Information
Payment contact: [email protected]
Customer support: [email protected]